Warranty, Sales and Refund Policies

Please review these policies carefully as they are the terms of sale that govern your purchases at Screendoors.com. They set out your rights and obligations with respect to your purchases, including important limitations and exclusions, such as those in our product warranties. Your placement of an order with our company constitutes your agreement that these policies and apply to the order, so be certain you understand them before you place your order.

Please note there may be limitations on your right to return and obtain a refund for some products.

To learn about Old Goats, Inc. and screendoors.com return, warranty and refund policies, see below:

Damaged Goods

Limited "Satisfaction Guaranteed" Warranty - Standard Size and Style Products

Limited "Satisfaction Guaranteed" Warranty - Custom Size and Style Products

Warranty Exclusions and Limitations

Other Terms and Conditions

Prices

Product Availability

Damaged Goods:

• The same return shipping method and service type is required. For example; if we shipped a package, containing a single item, "FedEx Ground" the return packaging, package service, declared value,weight and shipping method should be the same as that on the original Airbill or Bill of Lading. In the event several items were shipped but a lesser amount or weight is returned, you will need to suitably package the item, and we will provide the Call Tag, Airbill or Bill of lading containing the appropriate return shipping information.
• All of the original cartons, packing and contents must be made available for inspection. We reserve the right to pick up salvage on damaged claims when we pay full value.
• All right to damages against us under any cause of action arising from "Warranty" Return Policy or Damaged Goods claims shall be extinguished unless your return notice or shipping related damage claim is received by us no later than 3 days after the date of delivery.

Limited "Satisfaction Guaranteed" Warranty - Standard Size and Style Products

All standard, non-custom products, including clearance and refurbished products, manufactured by Old Goats, Inc. and marketed through screendoors.com, carry at least a 15 day Limited Warranty against defects in materials and workmanship. You may review our Limited Warranty on each type of product, including its limitations and exclusions, before you purchase, by reading below.

Standard "Custom Collection" Screen Doors: Should you be un-satisfied for any reason, any standard size, un-altered, un-finished screen door or screen door hardware item may be returned for credit within 15 days after the date of receipt . However the customer is responsible for fully insured return freight charges and the item must be complete and in it's orginal packaging. This return policy is compatible with our Limited "Satisfaction Guaranteed" Warranty. Please Note: You must inspect your doors upon receipt and finish your doors within 15 days of receipt. Wood Screen Doors Can Warp if you do not finish your doors within 15 days and according to our recommendations! We do our part, and everything within our power to prevent you from having an unpleaseant situation. Our doors leave here with 6% moisture content or less. Our stiles may have up to a 3/32" bow in the stiles. And we reject any doors with "twist". We lable every door box requesting you inspect and read our enclosed warranty and finishing insturctions. And and have a link to our warranty on nearly every page of our website. We depend on our customers to fully consider your purchase, finishing instructions, installation instructions, and our warranty within the 15 day period and before purchasing. If you choose not to follow our recommendations, do not expect our warranty to apply nor expect us fix your door if it warps.

Standard "Budget Series and Builder Series" Screen Doors: Should you be un-satisfied for any reason, any standard size, un-altered, un-finished screen door may be returned for credit within 15 days after the date of receipt . However the customer is responsible for fully insured return freight charges and the item must be complete and in it's orginal packaging. This return policy is compatible with our Limited "Satisfaction Guaranteed" Warranty. Please Note: You must inspect your doors upon receipt and finish your doors within 15 days of receipt. Wood Screen Doors Can Warp if you do not finish your doors within 15 days and according to our recommendations! We do our part, and everything within our power to prevent you from having an unpleaseant situation. Our doors leave here with 6% moisture content or less. Our stiles may have up to a 3/32" bow in the stiles. And we reject any doors with "twist". We lable every door box requesting you inspect and read our enclosed warranty and finishing insturctions. And and have a link to our warranty on nearly every page of our website. We depend on our customers to fully consider your purchase, finishing instructions, installation instructions, and our warranty within the 15 day period and before purchasing. If you choose not to follow our recommendations, do not expect our warranty to apply nor expect us fix your door if it warps.

Warped or Cracked Panels: If damage occurs within 1 year of your date of purchase. We respectfully ask that you ship your warped or cracked panels to us for our review. We will evaluate the damage and determine if our finishing recommendations have been followed . If we can determine the panel was finished and reinstalled into the door properly. We will at our option, repair or replace the damaged panel, and ship it back to you promptly. However, if we determine your panel was not finished in a timely fashion ("within 15 days of receipt"), or not finished according to our recommendations (See:Finishing) , we will contact you with the following options: #1 We will return the damaged panel to you as is. #2 Repair the panel to the best of our ability. Charging you for the repair and return freight. #3 Replace the damaged panel. Our standard replacement panel cost is $90, if your panel was returned within 1 year, but failed our review (Sample), we will replace it at our physical cost, currently $30 plus shipping.

Screen Door Hardware: Non-Old Goats, Inc branded, third-party products are, to the greatest extent permitted by law, sold "AS IS" by the Screendoors.com, but may be accompanied by their manufacturers' standard warranties. Old Goats, Inc. sells "AS IS" products as is, where is, and with all faults, and without express or implied warranties from Old Goats, Inc. If you have questions about manufacturers' warranties that accompany such products, please see the product description page or contact us at 800-404-8279. Our Limited Warranty does not apply to products that are not Old Goats, Inc. or Screendoors.com branded, even if packaged or sold with our products. Please contact the manufacturer directly for aditional technical support and customer service.

For Old Goats, Inc. branded products manufactured by us, carry a one year Limited Warranty against defects in materials and workmanship under normal use for a period of ONE (1) YEAR from the date of retail purchase by the original end-user purchaser (“Warranty Period”). If a hardware defect arises and a valid claim is received by Old Goats, Inc. within the Warranty Period, at its option and to the extent permitted by law, Old Goats, Inc. will either (1) repair the product at no charge, using new parts or parts equivalent to new in performance and reliability, (2) exchange the product with a product that is new or equivalent to new in performance and reliability and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product.Old Goats, Inc. may
request that you replace defective parts with new or refurbished user-installable parts that Old Goats, Inc. provides in
fulfillment of its warranty obligation. A replacement product or part, including a user-installable part that has
been installed in accordance with instructions provided by Old Goats,Inc. assumes the remaining warranty of the
original product or ninety (90) days from the date of replacement or repair, whichever provides longer
coverage for you. When a product or part is exchanged, any replacement item becomes your property and
the replaced item becomes Old Goat, Inc. property. Parts provided by Old Goats, Inc. in fulfillment of its warranty
obligation must be used in products for which warranty service is claimed. When a refund is given, the
product for which the refund is provided must be returned to Old Goats, Inc. and becomes Old Goats, Inc. property.
If a defect arises and Old Goats, Inc. receives a valid claim after the first fifteen days (15) days of the
Warranty Period, a shipping and handling charge may apply to any repair or exchange of the product
undertaken by Old Goats, Inc. All non lacquered "Living Finishes" are not warranteed.

All "Builder's Hardware" Products: - All builders hardware products are subject to vendor warranties. Please note all builders hardware products may not be returned for full credit! All products subject to vendor warranties and our standard return policy. Damages caused by accident,misuse,attempted repair or installation are not covered by warranty. Returns: A 35% of Retail Restocking Charge will be applied, Purchaser pays return freight. Example; If the item you purchased cost $100, and you return the item unaltered in it's original box within 15 days of receipt, we will only credit you $65. Our vendors have similar restocking charges and in most cases we will return the item or items to them for partial credit. So Please make certian you want the item you select- before your purchase!

Limited "Satisfaction Guaranteed" Warranty - Custom Size and Size Products

Warranty Exclusions and Limitations

This warranty does not apply: (a) to consumable parts, such as screens, clips, and trim, unless damage has
occurred due to a defect in materials and workmanship; (b) to cosmetic damage, including but not
limited to scratches, dents which can be commonly sanded and repaired; (c) to damage caused by use with non-
Old Goats, Inc. products; (d) to damage caused by accident, abuse, misuse, liquid spill or submersion, flood,
fire, earthquake or other external causes; (e) to damage caused by installing the product outside
the commonly intended uses.; (f) to damage caused by service performed by anyone who is not a representative of Old Goats, Inc.
Old Goats, Inc.; (g) to a product or part that has been modified to alter functionality or capability without the written permission of Old Goats, Inc.; (h) custom screen doors (e.g. custom size, style, modified,or customer- configured designs.)

Notes:

By purchasing from Old Goats, Inc, whether you place your order online through screendoors.com or by telephone, you acknowledge that you have had an opportunity to review our warranty terms, have done so to the degree you need to be familiar with them, and you accept their terms and conditions, including the limitations, exclusions, and disclaimers in them.

Other Terms and Conditions

• Old Goats, Inc. is not responsible for typographical errors. Old Goats, Inc. reserves the right to cancel any order you have placed if there was a typographical error on screendoors.com concerning the pricing or availability of any item you ordered when you placed the order.
  
• Old Goats, Inc. reserves the right to change the terms and conditions of sale on screendoors.com at any time.
  
• Old Goats, Inc. may make changes to any products or services offered on screendoors.com, or to the applicable prices for any such products or services, at any time, without notice. The information provided at screendoors.com with respect to products and services may be out of date, and Old Goats, Inc. makes no commitment to update the information provided on screendoors.com with respect to such products and services.
  
• Old Goats, Inc. reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to screendoors.com, or to any of our other associated websites, for any reason; (2) to modify or change our web sites, or any portion of our websites, and any applicable policies or terms; and (3) to interrupt the operation of our websites, or any portion of our websites, as necessary to perform routine or non-routine maintenance, error correction, or other changes.
  
• To the extent permitted by law, all sales through Old Goats, Inc. are governed by Montana law.
  
• No Old Goats, Inc. employee or agent has the authority to vary any of our policies or the terms and conditions governing any sale.
  
• If any of the aforementioned policies are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such policy shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of the policy, so that the policies shall remain in full force and effect.
  
• Old Goats, Inc. failure to insist on or enforce strict performance of these policies shall not be construed as a waiver by Old Goats, Inc. of any provision or any right it has to enforce these policies, nor shall any course of conduct between Old Goats, Inc. and you or any other party be deemed to modify any provision of these policies.
  
• These policies shall not be interpreted or construed to confer any rights or remedies on any third parties.
• Old Goats, Inc. may assess a 10% restocking fee on any opened hardware or accessory.
• If you purchased your Custom Order and cancelled it, against our policy, prior to it's shipping we may may ask you to provide a major credit card (Visa, MasterCard, American Express, or Discover) so we can assess an additional 10% restocking fee.

Note:

Prices

Old Goats, Inc. endeavors to offer you competitive prices on current products, selected Sale and Reconditioned products, and third-party products. Your total order price will include the price of the product on the day of shipping plus any applicable sales tax and shipping charges. Old Goats, Inc. reserves the right to change prices for products displayed on our websites at any time and particularly to correct pricing errors that appear on our websites.

Should Old Goats, Inc. reduce its price on any shipped product within 7 calendar days of shipment, you may contact Old Goats, Inc. Customer Service at 1-800-404-8279 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Old Goats, Inc. within 7 calendar days of the price change.

Product Availability

Old Goats, Inc. makes every effort to ship your product according to the estimated lead times provided by our websites. The estimated lead times are in business days (Monday through Friday, excluding federal holidays). Lead times are quoted on the product description page. Please add 1-2 additional days for the order consolidation processing.

Although Old Gaots, Inc. makes every effort to ship your order according to the lead time provided, shipping dates may change due to changes in supply. If the lead time changes significantly, Old Goats, Inc. will contact you via email and provide a revised shipping estimate.

Old Goats, Inc. encourages you to contact Customer Service at 1-800-404-8279 for order status information.

Given the popularity of some products, Old Goats,Inc. may restrict the number of such items that you may purchase. Old Goats, Inc. will post limitations on quantity on our website or will inform you of product purchase limits at the time it processes your order. Old Goats, Inc. reserves the right to change quantities available for purchase at any time.

Old Goats,Inc. makes every effort to supply you with the products you order, but there may be occasions when Old Goats,Inc. confirms orders but learns that it cannot supply the ordered products, either at all or in the quantities ordered. These occasions can include when Old Goats,Inc. learns that the products no longer are being manufactured or they otherwise become unavailable to Old Goats,Inc., when Old Goats,Inc. cannot source components for the configuration you ordered, or when there was a pricing error on our websites. In those circumstances, Old Goats,Inc. will contact you to inform you and, if you are interested, Old Goats,Inc. may suggest alternative products that might meet your needs. If you do not wish to order alternative products, Old Goats,Inc. will cancel your order for products Old Goats,Inc. cannot supply and for any other products that you no longer wish to order as a result, and will refund your purchase price for those products.

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